Cyarra Walters

45 / 90 / 120 Day Firm Mandates

45-Day Payday: JR's directive — every new case under $25K should be resolved or moved to demand within 45 days. Cases in the 0-45d window are your opportunity to hit this target. Move fast on intake, get treatment started, request bills early.

90-Day Quick Turn: Cases valued $50-100K should reach demand or settlement negotiation within 90 days. The 46-90d bucket shows how many are in this window. Keep treatment on schedule and draft demands as soon as treatment completes.

120-Day Review: Any case over 120 days without clear progress gets escalated. If your cases are piling up in the 121+ buckets, check for stalled treatment, missing records, or cases that need attorney intervention.

Cases over 365 days are legacy inventory and should be reviewed for settlement readiness, disposition, or referral. These are the biggest drag on your SLA score.

Your impact: Focus on keeping new cases moving — the faster you get cases through treatment with clean data, the fewer end up aging in the pipeline.

Reduction Performance — What You Can Control

What this measures: The percentage of total billed amounts that have been reduced through write-offs or negotiated reductions with providers. The firm target is 70%.

What you can do as a CM:

1. Request bills early and often. Providers in the "No Billing" tier have no bills on file — you can't reduce what you don't have. Get bills requested as soon as treatment starts.

2. Flag high-balance providers. If a provider has billed significantly more than others for similar treatment, escalate to Cyarra or Operations for reduction negotiation.

3. Track reduction request dates. Once a reduction is requested, follow up. Providers that don't respond within 14 days need a second touch.

4. Keep treatment end dates current. Reductions can't start until treatment is complete — make sure Treatment End Date is entered in Filevine as soon as treatment wraps.

What's handled by leadership: Actual reduction negotiations, write-off approvals, and lien resolution are managed by JR, Royel, Cyarra, and Princess. Your job is to get cases to that point with clean data and all bills on file.

Weak (<50%) providers are the biggest opportunity — these are cases where the billed amount far exceeds what will likely be paid. Escalate these for negotiation.

Case Pipeline — Your Responsibility vs. Leadership Territory

Stages 1-3 (Intake through Demand Drafted) are where you have the most direct impact. Your job is to move cases through treatment efficiently, keep data clean, request bills, and ensure cases arrive at Treatment Complete with no missing information.

What a "clean handoff" looks like: Treatment End Date entered, all provider bills on file, records requested and received, coverage (1P/3P) documented, no fake progress flags, and treatment status updated in Filevine.

Stages 4-6 (Negotiation, Litigation, Settlement/Disbursement) are primarily managed by JR, Royel, Cyarra, and Princess. Once a case reaches Liability Negotiation, the attorneys drive it forward. However, you are still responsible for:

1. Project expenses — keeping expense records current and accurate in Filevine throughout the case lifecycle.

2. Settlement tracking — when settlements come through, ensure settlement amounts and dates are entered promptly.

3. Provider follow-up — even in negotiation/settlement, providers may need additional documentation or bills. Stay responsive to those requests.

Bottleneck alert: If cases are piling up in Treatment (MRI Review) or Treatment Complete with high avg weeks, that means cases are stalling before they can advance to demand. Check for missing data or stalled treatment plans.

Phase Bottleneck Analysis — Reading the Table

Avg Weeks shows how long cases typically sit in each phase. Phases with high averages are where cases get stuck — these are your bottlenecks.

Risk Levels:

CRITICAL BOTTLENECK — Avg over 30 weeks. Cases are severely stalled. Check for missing escalation paths, incomplete treatment plans, or cases that should have moved phases weeks ago.

STUCK — Avg over 20 weeks. Cases are lingering too long. Review each case individually to identify what's blocking advancement.

SLOW — Avg over 15 weeks. Movement is below expectations. Increase follow-up cadence and check task completion rates.

WATCH — Not critical yet but trending slow or approaching SLA limits. Stay proactive.

What you can do: For phases you control (Treatment through Demand Drafted), look at the cases with the highest "Weeks in Phase" and determine what's blocking them. Common culprits: waiting on provider records, missing treatment end date, bills not yet requested, or coverage not documented.